Complaints Procedure

We aim to provide you with the highest levels of service in all aspects of leasing your new car, however, should you feel that you have been let down in any way please contact us with details of your issue and we will do everything we can to resolve it to your satisfaction. You can contact us by telephone (01892 514471), email complaints@fleetbuyer.co.uk or by writing to us at the above address.

We will always endeavour to resolve your complaint immediately but where this is not possible we will always keep you informed of our progress and will provide you with our final response in writing at the earliest opportunity.

If you have a regulated contract with us and you are not satisfied with our final response, you may be able to refer the matter to the financial ombudsman service.